Shipping
We ship our products all across the worldwide using a variety of carriers.
We offer free shipping on all orders. You can choose to expidite your shipping for an additional fee.
We typically ship orders within 24 hours of being placed. Delivery usually takes around 5 business days, excluding weekends and public holidays. However, please note that actual delivery times may vary depending on the courier, destination, and other external factors. While we strive for timely delivery, occasional delays may occur.
If you have any questions about your order Contact us.
Returns
We want you to be completely satisfied with your purchase from DIAMORAY.
If you are not entirely pleased with your jewelry, we gladly accept returns within 30 days of the original purchase date.
Return Guidelines:
Please ensure that the original receipt or proof of purchase is included with your return. Returns made within the specified time frame will receive a full refund to the original payment method.
How to Initiate a Return:
To initiate a return, please contact our customer service team via Contact Us. From there we will guide you through the entire process.
Refunds:
Once your return is received and inspected, we will process the refund within 2-3 days to the original method of payment. Please note that it may take some time for the refund to reflect in your account, depending on your bank or credit card company's processing times.
Exchanges:
We’re happy to offer direct exchanges. If you would like a different item or size, simply contact our customer service team, and we’ll assist you with the exchange process.
There's no need to place a new order unless you prefer to. If you have any questions or need help with your exchange, please don’t hesitate to reach out via our Contact Us page.
Thank you for choosing DIAMORAY. Your satisfaction is our priority.